Regarding the Handling of Customer Personal Information

(1) Scope of Customer Personal Information

We will handle the following information as your personal information with strict care.
1. Information you provide when placing an order for products sold by our company, as well as information regarding various services such as personal import agency and gifts, and information about the subsequent transaction status.
2. Information you provide when participating in or applying for events, campaigns, submissions of works or ideas, and surveys organized by our company.
*Responses to anonymous surveys and submissions using initials do not qualify as personal information, as they do not identify individuals.
*We may use cookies, web beacons, and other similar technologies to analyze website usage or to provide customized services on the website for individual customers. In this case, we do not handle personal information that can identify you, such as your name or address.*

(2) Purpose of Use of Personal Information

We use customers' personal information for the following purposes. We will not use it for any other purposes without the customer's consent.
1. For the fulfillment of application matters such as the delivery of products and services, collection of payments, and subsequent management.
2. For sending direct mail to introduce our products and services that may be useful to our customers.
3. For the sending of catalogs, samples from other companies, and direct mail that we deem appropriate.
4. For research and development to improve products and services, as well as requests for surveys.

5. To respond to inquiries from customers
　　*In order to enhance our lifestyle proposals for customers, we will mutually provide and utilize information with our group companies within the same scope of purpose.

On this site, in order to measure the effectiveness of advertisements, we may obtain information about ads that were clicked before visiting our site from tools operated by third parties (such as the click date and the advertising site) and match it with your order information.

(3) Provision and Delegation of Personal Information

We will provide or entrust your personal information in the following cases. We will not provide or entrust it to other third parties without obtaining your separate consent.
1. When making payments for products or services, in cases where they are jointly used with financial institutions or credit companies.
2. When outsourcing business operations to a partner company, if it is necessary to provide information required for that business.
3. In accordance with the law, if we receive a request for information disclosure from judicial, administrative, or public institutions.
　　*When outsourcing, we will select the contractor based on our established criteria, conclude a contract regarding the protection of personal information, and manage and supervise the work to appropriately protect personal information.

(4) Disclosure, Correction, and Deletion of Personal Information

If a customer wishes to request disclosure of their personal information, we will confirm their identity using the method specified by our company, and then we will provide information regarding the requested personal data.
*Depending on the scope of the disclosure request, a fee may be charged. Additionally, if there are any errors in the content, we will promptly correct or delete it.

(5) Suspension of Use and Provision of Personal Information

If the customer wishes, we will promptly stop the use and provision of personal information regarding (2) 2 and 3.

Safety of Personal Information
To ensure the security of customer information during transmission, "madama･hada" uses SSL (Secure Socket Layer) technology to encrypt the entered information for sending and receiving.