About Our Subscription Service

Periodical Delivery System

One bottle will be delivered for the first time, and one bottle will be delivered 45 days after the first delivery date for the second and subsequent times, with free shipping each time.

*Delivery will continue as long as you do not cancel, skip, or cancel.

Also, if you do not change the delivery date

The payment for your recurring order will be processed 45 days after your first order date.

In addition, only for regular delivery customers, (1) the first delivery will be offered at 30% off the regular price, and (2) the second and subsequent deliveries will be offered at 15% off the regular price. In addition, “madama-hada lotion” will be delivered as a gift at the time of the third delivery.

We will deliver the product at a maximum of 20% off, depending on the amount of your purchase.

Shipping and Handling Charges

Shipping is free for regular delivery,

However, a handling fee of 880 yen (including tax) will be charged to customers in Hokkaido, Okinawa, and some isolated islands.

Change of delivery date or cycle

Please contact us at least 10 days prior to the scheduled delivery date or change the delivery date from My Page.

If you contact us less than 10 days in advance, we will not be able to process your request.

You can change the delivery cycle and payment method on My Page.

If you contact us at least 10 days prior to the scheduled delivery date, you will be able to cancel, skip, or change the delivery cycle and payment method.

You can also cancel or skip a delivery or stop purchasing a subscription if you contact us at least 10 days prior to the scheduled delivery date.

Changing items after shipment is completed

We are sorry, but we are unable to make changes to items once they have been shipped.

Please contact us if you wish to change your order for the next delivery.

Please contact us if you wish to change your order.

Please contact us if you wish to change your order.

Parcel Inquiry Number

We will contact you by e-mail after the shipment is completed.

Cancellation of Regular Delivery

Please call our store at least 10 days prior to the next scheduled delivery date.

Our call center: 0120-806-044 (Available weekdays from 10:00 to 17:00)

Please note that we are unable to cancel items that have already been confirmed for shipment.

Depending on the time of day you call, it may be difficult to get through.

We apologize for the inconvenience, but we ask that you please call us back at a later time.

(In particular, it may be difficult to get through to us after weekends and holidays and between 10:00 and 13:00 due to the high volume of inquiries.)

Resumption of delivery

You may resume delivery at any time according to your own schedule.

Please contact us if you wish to resume delivery.

Changing the number of deliveries

Please contact us at least 10 days prior to the next delivery date.

If you change the delivery quantity, please contact us at least 10 days prior to the next delivery date or go to “My Page” and we will send you the quantity you requested.

From order to arrival

For the first delivery date, we will arrange for the earliest possible delivery.

The delivery date will vary depending on the delivery location, timing of your order, and payment method, but please use the following as a guide.

If you choose “no preference,” the system will not be able to set the exact delivery date,

　In some cases, the second delivery date may be more than 30 days later than the first delivery date.

　Please check the next scheduled delivery date on the [purchase invoice] included with your order or the first item you ordered.

Tohoku, Kanto, Chubu, Kinki: about 2-3 days

Hokkaido, Chugoku, Shikoku, Kyushu: 2-4 days

Okinawa: 3-4 days

Suspension of delivery date

We can stop delivery up to 120 days after the last delivery date.

Please contact us at least 10 days prior to the next scheduled delivery date.

If you have not received your order after 45 days

If you do not set a date, the system will allow more time than 45 days.

The scheduled date of the second delivery is written in the e-mail you receive when you order, and the scheduled date of the next delivery is written on the [statement of purchase] of your first order.

If you have set your first delivery date, please check to see if you have not received a shipment completion e-mail.

If your order has been shipped from our company, please contact Sagawa Express using the delivery slip number in the e-mail.

 

 

 If you are a regular purchaser, please also read the following.

Subscription Purchase Terms of Use

Article 1 (Purpose)

(hereinafter referred to as “WSP”) provides the Service to those who have applied for the “Subscription Purchase” (hereinafter referred to as “Customer”), and these terms and conditions are set forth herein.

Matters not covered by the Terms of Service shall be governed by the Membership Agreement established by the Company.

Article 2 (Outline of the Service)

1. The Service is a service that, once subscribed to, delivers the subscribed products on a regular basis.

2. The Service is only available for products for which the Company has set a discount price for each product.

Article 3 (Application)

1. You may apply for this service only at the official online store of madamahada.

Article 4 (Delivery of Products)

1. Products will be delivered within 7 business days from the date of application.

2. Products may not be delivered on the specified date and time due to unavoidable circumstances such as consecutive holidays including year-end and New Year holidays and Golden Week holidays, natural disasters, traffic accidents, and other unavoidable circumstances.

3. Orders will be delivered by Nekopos. Delivery will be made only within Japan.

4. Orders for this service and single items will be delivered at the same time.

5. Delivery will be continued automatically until the customer contacts us to cancel the order.

Article 5 (Payment Method)

Credit card

No payment fees will be charged.

Credit card payments must be made in the name of the customer. Payment must be made in one lump sum only.

Payment by credit card is subject to the terms and conditions of the customer's separate agreement with the credit card company. We may contact you to confirm the expiration date of your credit card, or other circumstances that may affect your credit card payment.

You agree without objection that the Company and the credit card company may provide each other with information regarding your payment status and other information related to your credit status to the extent necessary for the smooth operation of the credit card service. We and the credit card company shall take all due care to protect your personal information.

Payment by credit card is only available for orders placed through this Web page.

 

Article 6 (Returns and Exchanges)　

If you wish to return or exchange a defective product, please contact us by phone (03-3549-1090). We will ask you about the details of the defect, and we will not accept any returns or exchanges other than those that we deem to be defective. 2.

2. If the product is deemed defective, we will replace the defective product with a new one.

3. In order to improve quality and prevent resale, we are unable to accept returns if more than 10 pieces have been used.

4. Please have the following 3 items ready when you return the product to us.

Delivery receipt of your purchase

The product you received (even if you have already used it)

The outer box of the delivered product (even if the box has been opened)

Article 7 (Personal Information)

The Company shall handle personal information obtained by the Company when a customer uses the Service in accordance with the “Personal Information Protection Policy” separately stipulated.

Article 8 (Discontinuation, Suspension, Change, or Termination of the Service)

In any of the following cases, the Company may discontinue, suspend, change, or terminate the Service without prior notice. The Company shall not be liable for any damages incurred in such cases.

1. In the event that the Company is unable to provide the Service due to war, riot, disturbance, labor dispute, earthquake, eruption, flood, tsunami, fire, power outage, or other emergency.

2. In the event that the Company deems it necessary to temporarily suspend the Service in order to operate the Service.

3. the Company may change the contents of the Service or the terms and conditions of the Service (e.g., change prices, target products, discount rates, delivery dates, etc.), or suspend or terminate the Service without prior notice.

Article 9 (Modification of Terms and Conditions)

The Company may change the contents of the Terms and Conditions without prior notice. Any changes shall become effective immediately upon posting on the Company's website.

Money-Back Guarantee

The madamahada online store offers a “Money Back Guarantee” to ensure that our customers can place their regular orders with peace of mind. Our products have been developed with the utmost care so that they can be used safely by a wide range of customers. However, we understand that everyone has concerns about products they are using for the first time. We offer a money-back guarantee for first-time customers only, so that such people can apply and use our products with peace of mind.

The money-back guarantee is applicable only to those who meet the following conditions.

For first-time customers only, we will return and refund the product within 7 days of receipt of goods, even after use, as long as you have the delivery receipt in your possession. Please note that we will not be able to accept the return or refund if the delivery note is lost or stolen.

Please note that we will not be able to accept any refund if the delivery note is lost or stolen.

Please note that once you have used the money-back guarantee, you will not be able to purchase the same product again.

Please contact us by phone in advance. If you do not contact us in advance, the money-back guarantee will not be applied.

Please provide the reason for the refund when you call. We recommend that you continue to use our products for approximately three to four months to see results.

For products covered by the money-back guarantee, the refund amount will be the amount after deducting the COD fee for COD customers. The customer is responsible for bank transfer fees.

The customer is responsible for shipping charges when returning the product. (Please note that we do not accept payment on delivery.)

Please return the package by any of the following delivery methods (registered mail, Yu-Pack, Sagawa Express, or Yamato Transport), which will keep a record of delivery, to avoid the possibility of loss. Please keep a copy of the invoice for one month just in case.

Please note that the money-back guarantee is only valid for orders received within 7 days of receipt of the product; after 8 days, the money-back guarantee will not apply.

Please note that we will not be able to return any items that have been shipped by cash-on-delivery. Please be sure to send your order by cash on delivery.

Please note that the following three items are not eligible for the money-back guarantee.

Delivery receipt of purchase

Delivered merchandise (used merchandise is acceptable)

Outer box of the delivered product (even if it has been opened) 

madamahada Customer Center

0120-806-044

　(10:00~18:00 / closed Saturdays, Sundays, and holidays)

Please note that we may not be able to respond to your inquiry depending on the time of your call.

We apologize for any inconvenience caused, and ask that you please call back in that case.

Address

Ginza 3-chome Building, 3-14-1 Ginza, Chuo-ku, Tokyo 104-0061, Japan

　WSP Corporation