Indication based on the Act on Specified Commercial Transactions
Table of Contents
店舗について
| Store Name |
madama･hada
|
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Seller Name
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WSP Corporation
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| Representative Name | Makiko Yabuno |
|
Sales Manager Name
|
Misae Yamanaka
|
|
Location
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3-14-1 Ginza, Chuo-ku, Tokyo
|
|
Phone Number
|
03-3549-1090
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Email Address
|
madamahada@wspcorp.jp
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|
Homepage URL
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商品の販売について
Essential fees other than the product
- Consumption tax (10%)
- Shipping (For details, please see the page about shipping and payment methods.)
- If you choose cash on delivery as your payment method, a cash on delivery fee will apply.
- If you select bank transfer as your payment method, please bear the bank transfer fees at the time of your payment.
- Score Post-Payment (Convenience Store Post-Payment) Fee: 330 yen (tax included)
Payment Methods and Payment Timing
You can use the following payment methods.
For more details, please see the page about shipping and payment methods.
[Credit Card]
The accepted cards are as follows.
JCB / Master / VISA / AMEX
The number of payment installments varies depending on the card company and the customer's contract status.
*Our store uses an SSL encryption system, so you can shop with confidence.
Your card number will be encrypted and sent securely. Please rest assured.
[Online Payment]
The services we offer are as follows.
shopPay, AmazonPay, PayPal, GooglePay, RakutenPay
The number of payment installments varies depending on each service and the customer's contract information.
[About Bank Transfer]
Please transfer the product payment to one of the following accounts.
*The transfer fee will be borne by the customer.
[Mitsui Sumitomo Bank]
Osaka Main Store Sales Department
Normal 2579902
Ka) Double SP
Japan Post Bank
Store Name: 408 (Yon Zero Hachi)
Store Number: 408
Deposit Type: Ordinary Savings
Account Number: 2499497
Once your payment is confirmed, we will send you a payment confirmation email. After that, we will ship the product as soon as it is ready.
Please note that if payment is not received within 8 days, it may be considered a cancellation.
[Cash on Delivery] [Carrier]Sagawa Express
In addition, a cash on delivery fee will be charged. (Please refer to the table below for the cash on delivery fee.)
Please pay the delivery person upon receiving the product.
In our store, we use Sagawa Express for cash on delivery for regular products.
Please note that depending on the product, we may change the cash on delivery carrier.
[Cash on Delivery Fee Schedule]
(This fee includes consumption tax for the cash on delivery charge.)
■Total product price: Cash on delivery fee
~ 10,000 yen : 330 yen
10,001 to 30,000 yen: 440 yen
30001 to 100000 yen: 660 yen
100,001 to 300,000 yen: 1100 yen
[Score Postpayment (Convenience Store Postpayment)]
*Due to system specifications, the deferred payment fee is not included in the total product price.
Please note that the actual total amount payable (billing amount) includes the product price plus the deferred payment fee.
The amount will include an additional fee of (330 yen including tax).
●Deferred payment fee: 330 yen (including tax)
●Usage limit: 55,000 yen (including tax)
●The payment slip will be mailed separately from the product. Please make your payment at a convenience store within 14 days of issuance.
●We will provide personal information within the scope of services offered by SCORE Co., Ltd. for payment transfer and other related services.
Depending on the results of the credit review, you may be required to use other payment methods, so please apply with your consent.
Purpose of provision: For the examination and collection of payments for deferred payment transactions and for debt management.
This is a notification regarding information about services from SCORE Corporation.
Items provided: Name, Phone Number, Address, E-MAIL Address, Purchased Products, Amount, etc.
Method of provision: Conducted via a dedicated system
● The "Score Post-Payment Service" cannot be used in the following cases. Thank you for your understanding in advance.
- Post office hold - Delivery company office hold (pickup at the office)
・Product forwarding
・If the name on the address is not that of a staff member for "hospital," "hotel," or "school"
・Pickup at convenience store
Please make sure to check the details on the page linked by clicking the banner.
Contact for inquiries regarding personal information provision: 0120-806-044
If the user is a minor, please obtain the consent of a legal guardian before using the service.
●You can make payments using the smartphone app below.
・LINEPay Invoice Payment
・Rakuten Bank Convenience Store Payment Service (Payment of payment slips via the app)
・d Payment Invoice Payment
・FamilyPay Invoice Payment
Delivery time for products
If no delivery date is specified, we will usually ship within 2 to 3 business days after receiving your payment.However, during busy periods or when a long holiday is involved, there may be delays.
About Returns and Exchanges
●About Returns
We take great care in managing the quality of our products, but in the unlikely event that you receive a defective item or a product that differs from your order, pleaseWe will promptly handle returns and exchanges.Please contact us by email or phone within 7 days of receiving the product.
* We will cover the shipping costs incurred during returns and exchanges.
[Products that cannot be returned or exchanged]
◆Products that have been delivered for more than 7 days
◆Products that have been used by the customer once
◆Products damaged or soiled by the customer
If you wish to return a product for any reason other than receiving a defective item or a product different from your order, please contact us by email or phone within 7 days of receiving the product and return it to us.
Shipping costs will be borne by the customer.
In the unlikely event that you experience any skin issues while using the product, we also offer a 30-day return guarantee.
Notice Against Reselling
●Regarding Prohibition of Resale
The resale and transfer of purchased products are strictly prohibited by our company.
Orders for the purpose of resale or transfer cannot be accepted.
We do not guarantee the quality, safety, or expiration date of products that have been resold or transferred.
Products that are being resold may pose health risks depending on their storage conditions, so please do not purchase them under any circumstances.
Please note that if resale or transfer occurs, we will not be responsible for any quality assurance, quality control, safety management, or transaction safety.
In addition, we will seek compensation for damages arising from health issues and reputational damage caused by resold products.
Delivery Issues
●Regarding Post-In Delivery
・Sagawa Express Mail Service
Delivery will be made to the designated shipping address (or an equivalent location).
The maximum liability for loss or damage due to the sender's negligence is 3,000 yen; however, this does not apply in cases of theft, loss, or damage occurring after posting.
We kindly ask that any issues arising after the delivery be resolved between the sender and the customer.
If you wish to have the product resent, we will charge you for the shipping cost and handling fee again.
・Cash on delivery
Delivery will be made to the designated delivery address (or an equivalent location). In any case, the damage compensation system does not apply.
We kindly ask that any delivery-related issues be resolved between the sender and the customer.
If you wish to have the product resent, we will charge you again for the product cost and shipping fees.
定期便について
Subscription Service System
The first delivery will be one item, and from the second delivery onwards, one item will be delivered every time, 45 days after the initial delivery date, all with free shipping.
*Delivery will continue unless you contact us to cancel, skip, or terminate.
Also, if there are no changes to the delivery date
The payment processing for the subscription order will be conducted 45 days after the initial order date.
Additionally, for those using the subscription service, we offer the following: ① The first order is available at a price 30% OFF the regular price, ② From the second order onwards, it is available at a price 15% OFF, and ③ On the third delivery, we will include a "madama･hada Lotion" as a gift.
*We offer up to 20% OFF depending on the purchase amount.
Shipping
For subscription services, shipping is free, but
Customers are responsible for a fee of 880 yen (including tax) for Hokkaido, Okinawa, and some remote islands.
Change of delivery date and cycle
Expected delivery date10 days agoPlease contact our store by [date] or make changes from your My Page.
*Please note that we will not be able to process requests made more than 10 days after the date of contact.
*You can change your delivery cycle and payment method on your My Page.
If you contact us at least 10 days before the scheduled delivery date,
You can take a break for one time, skip, or pause your subscription purchase.
Product changes after shipping completion
We sincerely apologize, but we are unable to make changes to items that have already been confirmed for shipment.
We are accepting changes for your next delivery.
If you wish, please contact our store.
*Changes can be made until the scheduled delivery date.10 days agoWe are accepting orders until.
Tracking number for your package
We will contact you via email once the shipment is complete.
Cancellation of Subscription Service
Next scheduled delivery date10 days agoPlease call our store by then.
Our Call Center: 0120-806-044 (Hours: Weekdays 10:00 AM - 5:00 PM)
*Please note that once the shipment of the product is confirmed, cancellations cannot be made.
*Please note that it may be difficult to connect depending on the time of your call.
We sincerely apologize for the inconvenience, but we kindly ask you to call us again.
(Especially after weekends and holidays, as well as between 10 AM and 1 PM, inquiries tend to concentrate, making it difficult to connect.)
Resumption of Delivery
You can resume at any time that suits your schedule.
Please contact our store if you wish.
Change in the number of deliveries
Next delivery date10 days agoPlease contact our store by
If you make changes from your My Page, we will send you the desired number of items.
From Order to Arrival
The delivery date for your first order is arranged for the earliest possible shipping.
Delivery times may vary depending on the delivery area, the timing of your order, and the payment method. Please use the following as a guideline.
*Additionally, if "no specification" is selected, the delivery date cannot be accurately set in the system.
There may be cases where the delivery date for the second shipment is more than 30 days later.
Please check the next delivery date on the [purchase invoice] included in the email at the time of your order or with the initial product.
・Tohoku, Kanto, Chubu, Kinki: Approximately 2-3 days
・Hokkaido・China・Shikoku・Kyushu Approximately 2-4 days
・Okinawa 3-4 days
Suspended
Since the last delivery date120 daysWe accept orders until the stop.
Please contact our store at least 10 days before the scheduled delivery date for your request.
If it has not arrived after 45 days
If the date setting is not configured, the system is set to allow for a buffer of 45 days.
The scheduled delivery date for the second shipment is mentioned in the email at the time of application, and the next delivery date is noted on the [purchase invoice] of the initial product. If you wish to make any changes, please contact our store.
Also, if you have set a delivery date for your first order, please check once to see if you have received a shipping confirmation email.
If your order has been shipped by us, please contact Sagawa Express using the tracking number provided in the email.
Customers who purchase a subscription plan, please also take a look at the information below.
Subscription Purchase Terms and Conditions
Article 1 (Purpose)1. These terms and conditions are established by WSP Corporation (hereinafter referred to as "the Company") for the provision of the "Subscription Service" (hereinafter referred to as "the Service") to those who apply for it (hereinafter referred to as "the Customer").
2. For matters not specified in these terms regarding this service, the membership terms set by our company shall apply.
Article 2 (Overview of the Service)
1. This service delivers the products you have subscribed to on a regular basis once you apply for it.
2. The products eligible for this service are limited to those for which we have set discounted prices specifically for this service.
Article 3 (Application)
1. Applications can only be made through the official madamahada online shop.
Article 4 (Delivery of Goods)
1. We will deliver the product within 7 business days from the date of your application.
2. Due to consecutive holidays such as the year-end and New Year holidays, Golden Week, or other unavoidable circumstances such as natural disasters or traffic accidents, there may be cases where we are unable to deliver on the specified date and time.
3. Your ordered products will be delivered via Nekoposu. Delivery is only available within Japan.
4. Orders for this service and individual purchases will be delivered at the same time.
5. We will continue to deliver automatically until we receive a cancellation notice from the customer.
Article 5 (Payment Methods)
Credit Card
- There are no payment processing fees at all.
- Credit card payments are limited to those in the name of the cardholder. Additionally, payments can only be made in a single installment.
- Payments by credit card will be subject to the terms separately agreed upon between you and your credit card company. We may contact you for verification due to your usage status, such as an expired card.
- By using this service, you agree without objection that information regarding your payment status and credit condition will be mutually provided between us and the credit card company to the extent necessary for the smooth operation of credit card usage. We and the credit card company will take sufficient care to protect your personal information regarding the information obtained.
- Credit card payments can only be used for orders placed from this web page.
1. If you wish to return or exchange a defective product, please contact us by phone at (03-3549-1090). We will inquire about the details of the defect, and we do not accept returns or exchanges for items that are not recognized as defective by our company.
2. In the case of product defects (if recognized), we will respond by exchanging it for a good product.
3. To improve quality and prevent resale, we cannot accept orders for more than 10 items, so please understand.
4. When returning items to us, please prepare the following three points.
- Purchase Delivery Slip
- Delivered products (used items acceptable)
- The outer box of the delivered product (opened is acceptable)
We will handle the personal information we collect from customers using this service in accordance with our separately established "Privacy Policy."
Article 8 (Suspension, Interruption, Modification, and Termination of the Service)
We reserve the right to suspend, interrupt, change, or terminate the provision of this service without prior notice in the event that any of the following conditions apply. In such cases, we shall not be liable for any damages incurred.
1. In the event that the provision of this service becomes impossible due to emergencies such as war, riots, disturbances, labor disputes, earthquakes, eruptions, floods, tsunamis, fires, power outages, and other unforeseen circumstances
2. In addition, if the company determines that a temporary suspension is necessary for the operation of this service.
3. We may change the content of this service or the terms of service (such as price, changes to eligible products, changes to discount rates, changes to delivery dates, etc.) without prior notice, or we may suspend or terminate this service.
Article 9 (Changes to these Terms)
We may change the contents of these terms and conditions without prior notice. The changes will take effect immediately upon being posted on our website.
Regarding the Refund Policy
At madamahada's online shop, we offer a "money-back guarantee" so that our customers can confidently order subscription services. Our products are developed with great care to ensure that they can be used safely by a variety of customers. However, we understand that anyone using a product for the first time may have some concerns. To provide peace of mind for those individuals, we have established a money-back guarantee system exclusively for first-time customers.
*This applies only to those who meet the following conditions.
- For the first purchase only, you may return the product and receive a refund within 7 days of receiving the item, even after use, provided you have the delivery note. Please note that we cannot assist you if you have lost the delivery note.
[Regarding Refund Conditions]
Please note that customers who have used the refund guarantee once will no longer be able to purchase the same product thereafter.
・Please be sure to contact us by phone in advance. Please note that if you do not contact us beforehand, the refund guarantee will not apply.
・When contacting us by phone, please let us know the "reason for the refund." We recommend a continuation of about 3 to 4 months regarding the product's effectiveness.
For products eligible for a refund guarantee, customers who paid by cash on delivery will have the refund amount calculated after deducting the cash on delivery fee. The transfer fee at the time of refund will be borne by the customer.
- The shipping cost for returns will be the customer's responsibility. (Please note that we cannot accept cash on delivery.)
- When returning items, please use a delivery method that provides a record of receipt (such as registered mail, Yu-Pack, Sagawa Express, or Yamato Transport) to avoid the risk of loss. Additionally, please keep a copy of the shipping label for one month just in case.
- The refund guarantee period applies to requests made within 7 days of receiving the product. Please note that refunds will not be applicable for requests made after the 8th day.
- If the product is shipped via cash on delivery, we will not be able to accept returns. Additionally, we will process the cancellation of your application, so please be sure to ship with prepaid shipping.
- Please note that if the following three items are not met, you will not be eligible for a refund guarantee.
- Purchase Delivery Slip
- Delivered products (used items acceptable)
- Delivery product outer box (opened acceptable)
madamahada Customer Center
We sincerely apologize for the inconvenience, but we kindly ask you to call again at that time.
Address
〒104-0061 3-14-1 Ginza, Chuo-ku, Tokyo, Ginza 3-chome Building
WSP Corporation