Indication based on the Act on Specified Commercial Transactions
Table of Contents
Article 3 (Application)
About the Store
About Product Sales
About Subscription Service
madamahada Customer Center
About Stores
Store Name
madama-hada
Distributor Name
WSP Corporation
Representative name: Masao Watanabe
Name of sales representative
Makiko Yabuno
Address
3-14-1 Ginza, Chuo-ku, Tokyo
Phone number
03-3549-1090
E-mail address
Home page URL
Sales of products
Required charges other than for products
Sales tax (10%)
Shipping charges (for details, please see the page about shipping and payment methods)
COD fee if COD is selected as the payment method
If you select bank transfer fee as your payment method, you must pay the transfer fee to the bank at the time of transfer.
Score deferred payment (deferred payment at convenience stores) fee 330 yen (tax included)
Payment Methods and Payment Timing
The following payment methods are available.
For details, please refer to the page about shipping and payment methods.
Credit Cards
We accept the following credit cards
JCB / Master / VISA / AMEX
The number of payments depends on the credit card company and the customer's contract status.
We use SSL encryption system for your security.
Your card number will be encrypted before transmission. Please be assured.
Online Payment
We accept the following services.
shopPay, AmzonPay, PayPal, GooglePay, Rakuten Pay
The number of payment times depends on each service and the customer's contract information.
Bank transfer
Please transfer the product price to one of the following accounts.
The transfer fee is the responsibility of the customer.
Sumitomo Mitsui Banking Corporation
Osaka Head Office Sales Dept.
Ordinary 2579902
Double SP Inc.
Japan Post Bank
Branch name: 408 (Yonzero Hachi)
Store No.: 408
Type of Deposit: Ordinary Deposit
Account No.: 2499497
Once we confirm your payment, we will send you a confirmation email. We will then ship the product as soon as it is ready.
Please note that if payment is not received within 8 days, the order may be considered cancelled.
Cash on Delivery] [Company] Sagawa Express
A cash on delivery fee will be charged separately. （Please refer to the table below for the cash on delivery fee.)
Please pay the delivery staff when you receive your order.
We use Sagawa Express as the cash-on-delivery carrier for regular items.
Please note that the COD carrier may be changed depending on the product.
Cash on delivery fee list] (This fee does not include the COD fee.)
(This fee includes the COD fee and consumption tax.)
Total price of the product: Cash on delivery fee
～ 10001 - 10000 yen : 330 yen
10001 - 30000 yen: 440 yen
30001 - 100000 yen: 660 yen
100001 - 300000 yen: 1100 yen
Score deferred payment (deferred payment at convenience stores)
Please note that the post-payment fee is not included in the total product price due to system specifications.
Please note that the post-payment fee is not included in the total product price due to system specifications. The actual total amount to be paid (invoice amount) is the product price plus the postpaid service charge (330 yen tax included).
（The actual total payment amount (invoice amount) will be the product price plus the post-payment handling charge (330 yen including tax).
Post-payment fee: 330 yen (tax included)
Maximum amount of payment: 55,000 yen (including tax)
The payment slip will be mailed separately from the product. Please make payment at a convenience store within 14 days of issuance.
●Personal information will be provided within the scope of services provided by SCORE Corporation, such as payment transfer.
Please note that you may be asked to use other payment methods depending on the results of credit checks.
Purpose of providing personal information: To screen for deferred payment, and to collect payment and manage receivables.
To inform you of service-related information from SCORE Co.
Items to be provided: Name, telephone number, address, e-mail address, products purchased, amount, etc.
Means of provision: Implemented through a dedicated system
The “SCORE deferred payment service” is not available in the following cases. Please understand beforehand.
Post office/shipping company business office (pick up at the business office)
Forwarding of goods
Forwarding of goods ・Hospital, hotel, or school addresses where the name of the customer is other than that of a staff member
Delivery at a convenience store
Please be sure to check the details on the page linked by clicking the banner.
Inquiries regarding the provision of personal information: 0120-806-044
If the user is a minor, please obtain consent for use from a legal representative.
Payment can be made through the following smartphone applications.
LINEPay Bill Payment
Rakuten Bank Convenience Store Payment Service (payment slip payment via app)
d-pay bill payment
Famipay Bill Payment
Time of delivery of goods, etc.
If no delivery date is specified, we usually ship within 2 to 3 business days after receiving payment. However, delivery may be delayed during busy periods or long vacations.
Returns and Exchanges
Return Policy
We take every precaution to ensure the quality of our products, but in the unlikely event that you receive a defective product or an item that is different from what you ordered, we will promptly accept the return or exchange of the product. Please contact us by e-mail or phone within 7 days of receipt.
We will bear the shipping costs incurred for returns and exchanges.
Products that cannot be returned or exchanged
Products that have been delivered for more than 7 days
Products that have been used by the customer
Items that have been used by the customer
If you wish to return an item other than defective items or items that are different from your order, please contact us by e-mail or phone within 7 days of receiving the item and send it back to us.
The customer is responsible for shipping costs.
We also offer a 30-day return guarantee in the unlikely event that you experience any skin problems after using the product.
Notice of Resale
Resale of products is prohibited.
We prohibit the resale or transfer of purchased products.
We do not accept orders for the purpose of resale or transfer.
We do not guarantee the quality, safety, or expiration date of products that are resold or transferred.
Please do not purchase any products that are resold, as they may pose a health hazard depending on their storage conditions.
Please note that we cannot be held responsible for quality assurance, quality control, safety control, or safety of transactions if resold or transferred.
In addition, we will claim compensation for any damage to health, reputational damage, or other losses incurred from the resold product.
Trouble at the time of delivery
For post-in delivery
Sagawa Express Mail
In principle, the package will be delivered to a mailbox (or equivalent) at the delivery address.
The maximum amount of compensation for loss or damage caused by the shipper's negligence is 3,000 yen, but this does not apply if the package is stolen, lost, or damaged after it has been posted.
We ask that any problems that occur after the package is posted be resolved between the shipper and the customer.
If you wish to reship the item, you will be charged for the reshipment fee and shipping fee.
Cash on delivery
In principle, the package will be delivered to a mailbox (or equivalent) at the delivery address. No compensation for damages will be applied in any case.
We ask that any delivery problems be resolved between the shipper and the customer.
If you wish to reship the product, you will be charged for the cost of resending the product and the shipping fee.
About Regular Delivery Service
Periodical Delivery System
We will deliver one bottle for the first time, and one bottle for the second and subsequent times 45 days after the first delivery date, each time with free shipping.
Delivery will continue as long as you do not cancel, skip, or cancel your order.
Also, if you do not change the delivery date
The payment for your recurring order will be processed 45 days after your first order date.
In addition, only for regular delivery customers, (1) the first delivery will be offered at 30% off the regular price, and (2) the second and subsequent deliveries will be offered at 15% off the regular price. In addition, “madama-hada lotion” will be delivered as a gift at the time of the third delivery.
We will deliver the product at a maximum of 20% off, depending on the amount of your purchase.
Shipping and Handling Charges
Shipping is free for regular delivery,
However, a handling fee of 880 yen (including tax) will be charged to customers in Hokkaido, Okinawa, and some isolated islands.
Change of delivery date or cycle
Please contact us at least 10 days prior to the scheduled delivery date or change the delivery date from My Page.
If you contact us less than 10 days in advance, we will not be able to process your request.
You can change the delivery cycle and payment method on My Page.
If you contact us at least 10 days prior to the scheduled delivery date, you will be able to cancel, skip, or change the delivery cycle and payment method.
You can also cancel or skip a delivery or stop purchasing a subscription if you contact us at least 10 days prior to the scheduled delivery date.
Changing items after shipment is completed
We are sorry, but we are unable to make changes to items once they have been shipped.
Please contact us if you wish to change your order for the next delivery.
Please contact us if you wish to change your order.
Please contact us if you wish to change your order.
Parcel Inquiry Number
We will contact you by e-mail after the shipment is completed.
Cancellation of Regular Delivery
Please call our store at least 10 days prior to the next scheduled delivery date.
Our call center: 0120-806-044 (Available weekdays from 10:00 to 17:00)
Please note that we are unable to cancel items that have already been confirmed for shipment.
Depending on the time of day you call, it may be difficult to get through.
We apologize for the inconvenience, but we ask that you please call us back at a later time.
(In particular, it may be difficult to get through to us after weekends and holidays and between 10:00 and 13:00 due to the high volume of inquiries.)
Resumption of delivery
You may resume delivery at any time according to your own schedule.
Please contact us if you wish to resume delivery.
Changing the number of deliveries
Please contact us at least 10 days prior to the next delivery date.
If you change the delivery quantity, please contact us at least 10 days prior to the next delivery date or go to “My Page” and we will send you the quantity you requested.
From order to arrival
For the first delivery date, we will arrange for the earliest possible delivery.
The delivery date will vary depending on the delivery location, timing of your order, and payment method, but please use the following as a guide.
If you choose “no preference,” the system will not be able to set the exact delivery date,
In some cases, the second delivery date may be more than 30 days later than the first delivery date.
Please check the next scheduled delivery date on the [purchase invoice] included with your order or the first item you ordered.
Tohoku, Kanto, Chubu, Kinki: about 2-3 days
Hokkaido, Chugoku, Shikoku, Kyushu: 2-4 days
Okinawa: 3-4 days
Suspension of delivery date
We can stop delivery up to 120 days after the last delivery date.
Please contact us at least 10 days prior to the next scheduled delivery date.
If you have not received your order after 45 days
If you do not set a date, the system will allow more time than 45 days.
The scheduled date of the second delivery is written in the e-mail you receive when you order, and the scheduled date of the next delivery is written on the [statement of purchase] of your first order.
If you have set your first delivery date, please check to see if you have not received a shipment completion e-mail.
If your order has been shipped from our company, please contact Sagawa Express using the delivery slip number in the e-mail.
If you are a regular purchaser, please also read the following.
Subscription Purchase Terms of Use
Article 1 (Purpose)
(hereinafter referred to as “WSP”) provides the Service to those who have applied for the “Subscription Purchase” (hereinafter referred to as “Customer”), and these terms and conditions are set forth herein.
Matters not covered by the Terms of Service shall be governed by the Membership Agreement established by the Company.
Article 2 (Outline of the Service)
1. The Service is a service that, once subscribed to, delivers the subscribed products on a regular basis.
2. The products covered by the Service will be determined by the Company for each product.
1. You may apply for this service only at the official online store of madamahada.
Article 4 (Delivery of Products)
1. Products will be delivered within 7 business days from the date of application.
2. Products may not be delivered on the specified date and time due to unavoidable circumstances such as consecutive holidays including year-end and New Year holidays and Golden Week holidays, natural disasters, traffic accidents, and other unavoidable circumstances.
3. Orders will be delivered by Nekopos. Delivery will be made only within Japan.
4. Orders for this service and single items will be delivered at the same time.
5. Delivery will be continued automatically until the customer contacts us to cancel the order.
Article 5 (Payment Method)
Credit card
No payment fees will be charged.
Credit card payments must be made in the name of the customer. Payment must be made in one lump sum only.
Payment by credit card is subject to the terms and conditions of the customer's separate agreement with the credit card company. We may contact you to confirm the expiration date of your credit card, or other circumstances that may affect your credit card payment.
You agree without objection that the Company and the credit card company may provide each other with information regarding your payment status and other information related to your credit status to the extent necessary for the smooth operation of the credit card service. We and the credit card company shall take all due care to protect your personal information.
Payment by credit card is only available for orders placed through this Web page.
Article 6 (Returns and Exchanges)
If you wish to return or exchange a defective product, please contact us by phone (03-3549-1090). We will ask you about the details of the defect, and we will not accept any returns or exchanges other than those that we deem to be defective. 2.
2. If the product is deemed defective, we will replace the defective product with a new one.
3. In order to improve quality and prevent resale, we are unable to accept returns if more than 10 pieces have been used.
4. Please have the following 3 items ready when you return the product to us.
Delivery receipt of your purchase
The product you received (even if you have already used it)
The outer box of the delivered product (even if the box has been opened)
Article 7 (Personal Information)
The Company shall handle personal information obtained by the Company when a customer uses the Service in accordance with the “Personal Information Protection Policy” separately stipulated.
Article 8 (Discontinuation, Suspension, Change, or Termination of the Service)
In any of the following cases, the Company may discontinue, suspend, change, or terminate the Service without prior notice. The Company shall not be liable for any damages incurred in such cases.
1. In the event that the Company is unable to provide the Service due to war, riot, disturbance, labor dispute, earthquake, eruption, flood, tsunami, fire, power outage, or other emergency.
2. In the event that the Company deems it necessary to temporarily suspend the Service in order to operate the Service.
3. the Company may change the contents of the Service or the terms and conditions of the Service (e.g., change prices, target products, discount rates, delivery dates, etc.), or suspend or terminate the Service without prior notice.
Article 9 (Modification of Terms and Conditions)
The Company may change the contents of the Terms and Conditions without prior notice. Any changes shall become effective immediately upon posting on the Company's website.
Money-Back Guarantee
The madamahada online store offers a “Money Back Guarantee” to ensure that our customers can place their regular orders with peace of mind. Our products have been developed with the utmost care so that they can be used safely by a wide range of customers. However, we understand that everyone has concerns about products they are using for the first time. We offer a money-back guarantee for first-time customers only, so that such people can apply and use our products with peace of mind.
The money-back guarantee is applicable only to those who meet the following conditions.
For first-time customers only, we will return and refund the product within 7 days of receipt of goods, even after use, as long as you have the delivery receipt in your possession. Please note that we will not be able to accept the return or refund if the delivery note is lost or stolen.
Please note that we will not be able to accept any refund if the delivery note is lost or stolen.
Please note that once you have used the money-back guarantee, you will not be able to purchase the same product again.
Please contact us by phone in advance. If you do not contact us in advance, the money-back guarantee will not be applied.
Please provide the reason for the refund when you call. We recommend that you continue to use our products for approximately three to four months to see results.
For products covered by the money-back guarantee, the refund amount will be the amount after deducting the COD fee for COD customers. The customer is responsible for bank transfer fees.
The customer is responsible for shipping charges when returning the product. (Please note that we do not accept payment on delivery.)
Please return the package by any of the following delivery methods (registered mail, Yu-Pack, Sagawa Express, or Yamato Transport), which will keep a record of delivery, to avoid the possibility of loss. Please keep a copy of the invoice for one month just in case.
Please note that the money-back guarantee is only valid for orders received within 7 days of receipt of the product; after 8 days, the money-back guarantee will not apply.
Please note that we will not be able to return any items that have been shipped by cash-on-delivery. Please be sure to send your order by cash on delivery.
Please note that the following three items are not eligible for the money-back guarantee.
Delivery receipt of purchase
The delivered product (used products are acceptable)
Outer box of the delivered product (even if the box has been opened)