Shopping Gide
About Shipping
Shipping fee: 550 yen(inclusive of tax) Free shipping nationwide on purchases over 2,000 yen (including tax)
Shipping to Hokkaido, Okinawa, and some remote islands is 880 yen.(inclusive of tax)It will take.
| Handling of Bulk Purchases |
If you order multiple items with separate shipping fees to one delivery address, The shipping cost is for one item as per the above price list. If you order products with separate shipping fees and products with included shipping fees at the same time, please refer to the handling of the products with included shipping fees below. |
| Handling of products with free shipping | When ordering products with shipping included and products with separate shipping for the same delivery address, the shipping cost will be free regardless of the above price table. However, if there are products with individually set shipping costs on the product page, the shipping cost multiplied by the quantity will be required. |
| Consumption tax on shipping fees | This price includes consumption tax. |
| Handling of remote islands and others | Additional shipping fees may apply to remote islands and certain areas. |
| Notes | Hokkaido and Okinawa are included in some remote island areas. Additionally, shipping fees may vary depending on the delivery area. |
For purchases of products with free shipping
We will cover the shipping costs.
*Please note that you may not be able to specify the shipping method.
If you purchase other products along with items that have free shipping, the shipping will be free even if the total does not exceed 2,000 yen (including tax).
However, if the shipping address for the product is different, it will not be eligible for combined shipping, and additional shipping fees will be required based on the purchase amount.
Thank you for your understanding.
About Wrapping
FreeWe offer simple wrapping services.
The product will be placed in a transparent bag and wrapped simply with a ribbon.
If you wish, please fill out the order form.
About Packaging
We will securely wrap it with cushioning material, so there is no need to worry about damage.
In the unlikely event of damage during transportation, we will replace it, so please rest assured.
About Shipping
We will ship your order as soon as it is ready after confirming your payment (for those who paid by bank transfer or postal transfer).
| Credit Card and Cash on Delivery Payment | Shipped within 3 business days from the date of the order confirmation email. |
|---|---|
| Postal Transfer / Bank Transfer | Shipped within 3 business days from the date of payment confirmation. (If there is a long holiday, we will need an additional week on top of the above time frame.) |
However, in the case of out of stock (excluding limited items), you may have to wait about 3 weeks.
We will notify you via the order confirmation email. Thank you for your understanding in advance.
About Shipping
[Carrier] Yamato Transport
[Note] Shipments to Okinawa will be sent via maritime transport and will take approximately one week.
*Please note that even if you specify a delivery date, we may not be able to deliver on your desired date depending on the timing of your payment.
*If you are in a hurry, please confirm the shipping date by email or phone before placing your order.
| Available Time Slots | 8 AM - 12 PM / 2 PM - 4 PM / 4 PM - 6 PM / 6 PM - 8 PM / 7 PM - 9 PM |
|---|
You can specify your preferred delivery date and time. (Please note that we may not be able to accommodate your request due to transportation routes.)
About International Shipping
We will ship via EMS (Japan Post International Express Mail).It takes about 7 to 8 days from shipping to delivery.
*Delivery may not be available in certain regions. Please inquire in advance about availability.
* International shipping does not allow for date specification. * There may be delays due to customs and other factors. Additionally, the number of days may vary slightly depending on local handling conditions. Thank you for your understanding in advance.
◆About Shipping
3,000 yen (Free shipping on purchases over 20,000 yen)
*Please note that cash on delivery is not available.
*Please note that products shipped overseas cannot be returned or exchanged under any circumstances. Thank you for your understanding.
*We do not offer tax exemption services.
*If customs duties apply, they will be the customer's responsibility. Thank you for your understanding in advance.
About Payment
You can choose from a variety of payment methods.
In the case of PayPal
With PayPal, you can pay not only with debit and credit cards but also directly from your bank account, allowing you to enjoy online shopping with peace of mind.
In the case of Rakuten Pay
Rakuten Pay is a service that allows those who have registered as Rakuten members to make online payments easily, securely, and beneficially on sites outside of the Rakuten Group. By using Rakuten Pay, you can smoothly complete transactions with your usual credit card information, and you can also use and accumulate your Rakuten points.
On the order confirmation screen, please click the "Pay with Rakuten ID" button to proceed with the payment on the Rakuten member page. To use Rakuten Pay, you need to register a credit card in your Rakuten member information.
For your Rakuten Pay usage history and Rakuten Points usage, please check the automatic emails sent from Rakuten or your Rakuten Pay usage history.
Online Payment
In the case of credit cards
・The accepted cards are as follows.
We use an SSL encryption system, so you can shop with confidence.
Your card number will be encrypted and sent securely. Please rest assured.
In the case of bank transfer
| Bank Transfer Information | Sumitomo Mitsui Banking Corporation Osaka Main Branch Sales Department Ordinary 3343049 Double SP |
|---|---|
| Yucho Bank Transfer Destination | Store Name: 408 (Yon Zero Hachi) Store Number: 408 Deposit Type: Regular Savings Account Account Number: 2499497 |
*The transfer fee will be borne by the customer.
Please make a transfer to one of the above accounts.
Once your payment is confirmed, we will send you a payment confirmation email. After that, we will ship the product as soon as it is ready.
Please note that if payment is not received within 8 days, it may be considered a cancellation.
In the case of postal transfer
| Postal transfer destination | 14040-24994971 Double SP Co., Ltd. |
|---|
*The transfer fee will be borne by the customer.
Please transfer to the above account.
The fees are low, and the deposit confirmation is quick, so it is recommended for those who have a Japan Post Bank transfer account or a comprehensive account.
We will send a payment confirmation email as soon as your payment is confirmed. (We will check in the evening.)
Once everything is ready, we will ship the product.
Please note that if payment is not received within 8 days, it may be considered a cancellation.
In the case of cash on delivery
・Carrier: Sagawa Express
In addition, a cash on delivery fee will be charged.
Please pay the delivery person upon receiving the product.
For regular products, we use Sagawa Express for cash on delivery services.
Please note that we may change the cash on delivery carrier depending on the product.
Cash on Delivery Fee
| Total Product Price | Cash on delivery fee |
|---|---|
| ~ 9,999 yen | 330 yen |
| 10,000 to 29,999 yen | 440 yen |
| 30,000 to 99,999 yen | 660 yen |
| 100,000 to 300,000 yen | 1,100 yen |
About Returns and Exchanges
In the event that a defective product or an item different from your order arrives,
We will promptly handle returns and exchanges.
We kindly ask that you contact us via email within 7 days of receiving the product with your "Name," "Product Name," and "Reason for Return/Exchange."
* We will cover the shipping costs incurred during returns and exchanges.
●Products that cannot be returned or exchanged●
・Products that have been delivered for more than 7 days
・Products that have been used by the customer once
- In the case of returns or exchanges due to damage or defects caused by the customer, please note that the shipping costs will be borne by the customer.
Request for Returns or Exchanges Due to Customer Convenience
If you wish to return a product that is not defective, please return it to us within 7 days of receiving the item.
Shipping costs will be borne by the customer.
In the unlikely event that you experience any skin issues while using the product, we also offer a 30-day return guarantee.
In any case, we will provide you with information on the return method and procedures shortly.
■ Customer Support Hours
Monday to Friday 11:00 AM to 6:00 PM
*Closed on: Saturdays, Sundays, public holidays, summer vacation, and year-end and New Year holidays (For details, please contact us via our website)
■ Contact Information
Email: madamahada@wspcorp.jp
Phone: 0120-806-044
■ Return Address for Exchanges and Returns
10th Floor, Nissei Shinsaibashi West, 4-12-12 Minamisenba, Chuo Ward, Osaka City, Osaka 542-0081
WSP Corporation madama･hada Customer Support