Shopping Gide

About Shipping

Payment Policy

Returns and Exchanges

About Shipping550 yen (tax included) / Free shipping for purchases over 2,000 yen (tax included)

Hokkaido, Okinawa, and some isolated islands will be charged 880 yen (including tax). 

Handling of bulk purchases When multiple orders of items with different shipping charges are placed at one shipping address,The shipping cost will be the same as the shipping cost for one item in the above price list.If you order both items with and without shipping charges, please refer to the following table for the treatment of items with shipping charges.If you order both items with and without shipping charges at the same time, the shipping charge will be free of charge, regardless of the above price list. However, if any item has a separate shipping charge on the product page, the shipping charge x number of items will be required.Consumption tax on shipping charges This charge includes consumption tax.Treatment of remote islands and other areas Additional shipping charges may apply for remote islands and some areas.Remarks Hokkaido and Okinawa are included in some islands and remote areas. Shipping charges may also vary depending on the delivery area.

 

If you purchase a free shipping item

We will bear the shipping cost.Please note that you may not be able to specify the delivery method.If you purchase other items along with the free shipping item, the shipping fee will be waived even if the total amount does not exceed 2,000 yen (including tax).

However, if the items are shipped to different destinations, they will not be included in the package, and a separate shipping fee will be required depending on the purchase amount.Please understand that the shipping fee will be charged separately depending on the purchase amount.

 

About WrappingFree simple wrapping is available.The product is placed in a transparent bag, and the wrapping is simply tied with a ribbon.

If you would like us to wrap your order, please fill out the order form.

About packingThe package will be wrapped tightly with cushioning material, so there is no need to worry about damage.Please be assured that we will replace the product in the event that it is damaged in transit.

About shipping

After confirming payment (bank transfer or postal transfer), we will ship as soon as it is ready.

 

Credit card and cash on delivery payment: Shipment will be made within 3 business days from the date the order confirmation e-mail is sent.

Postal transfer and bank transfer: Shipped within 3 business days from the date of payment confirmation.(If there is a long vacation, please allow an additional one week to the above.)

 

However, please note that you may have to wait up to 3 weeks if the item is out of stock (except for limited items).We will notify you in the order confirmation e-mail.Please understand this in advance.About ShippingYamato Transport Co.Remarks] Shipments to Okinawa will be shipped by sea and will take approximately one week.

Even if you specify a delivery date and time, we may not be able to deliver on your desired date depending on when you made your payment.

If you are in a hurry, please confirm the shipping date by e-mail or phone before placing an order.

Available time and date: 8:00-12:00 / 14:00-16:00 / 16:00-18:00 / 18:00-20:00 / 19:00-21:00

 

You can specify your preferred delivery date and time. (Please note that we may not be able to meet your request due to the transportation route.)

 

International ShippingWe ship by EMS (Japan Post Express Mail Service).It takes about 7 to 8 days from shipping to delivery.

Please contact us in advance for availability. Please inquire in advance for availability.Please contact us in advance for availability.
It may take a few days for customs clearance.
　The number of days may vary slightly depending on the local handling conditions. Please understand this in advance.

◆How much is the shipping cost?3,000 yen (Free shipping for purchases over 20,000 yen)

Please note that we do not accept cash on delivery.Please note that items shipped overseas cannot be returned or exchanged under any circumstances.

 

About PaymentYou can choose from a variety of payment methods.

Images of possible payments

For Pay Pal

Pay PalPayPal allows you to pay by debit/credit card as well as bank account, so you can enjoy online shopping with peace of mind.

Amazon PayAmazon PayYou can place orders using the address and credit card information registered with Amazon.co.jp. An Amazon.co.jp account is required to use this service.

Rakuten Pay

Rakuten Pay

Rakuten Pay is a service that allows registered Rakuten members to make online payments at sites outside the Rakuten Group with ease, security, and savings. With Rakuten Pay, you can use your existing credit card information to make smooth payments, and you can use or earn Rakuten Points.

Click the "Pay with Rakuten ID" button on the order confirmation screen to complete the payment procedure on the Rakuten Membership page. To use Rakuten Pay, you need to register your credit card in your Rakuten Membership information.To check your Rakuten Pay history and Rakuten Points usage, please refer to the automatic email sent by Rakuten or your Rakuten Pay history.

Online PaymentOnline Payment

Credit CardWe accept the following credit cards

JCB, VISA, MasterCard, AMERICAN EXPRESSSSL encryption system is used for security.Your credit card number will be encrypted before transmission. Please rest assured.

In case of bank transferBank transfer to Sumitomo Mitsui Banking Corporation, Osaka Head Office, Sales Department, Ordinary 3343049

Double SPJapan Post Bank Bank Account Name: 408 (Yonzero Hachi) Branch No.: 408Account number: 408 Deposit item: Ordinary deposit Account number: 2499497

 

Bank transfer charges are the responsibility of the customer.Please transfer the funds to one of the above accounts.Once we confirm your payment, we will send you an email confirming receipt of your payment. We will then ship the product as soon as it is ready.Please note that if payment is not received within 8 days, the order may be considered cancelled.

In case of postal transferPostal transfer to 14040-24994971 Double SP Inc.

 

*Transfer fees are the responsibility of the customer.Please transfer to the above account.We recommend this service for those who have a Japan Post Bank transfer account or a general account, as it is inexpensive and payment can be confirmed quickly.

We will send you a confirmation email as soon as we confirm your payment. (We will confirm it in the evening.)

We will then ship the product as soon as it is ready.

Please note that if payment is not received within 8 days, the order may be considered cancelled.

In the case of cash on deliverySagawa Express

A cash on delivery fee will be charged separately.

Please pay the fee to the delivery staff when you receive the merchandise.

For regular items, we use Sagawa Express as the COD carrier.Please note that the cash on delivery carrier may be changed depending on the product.

Cash on delivery fee

Total price of merchandise Cash on delivery fee

～ 9,999 yen 330 yen10,000 - 29,999 yen 440 yen

30,000 - 99,999 yen 660 yen

100,000 - 300,000 yen 1,100 yen

Returns and ExchangesIn the unlikely event that you receive a defective product or an item that is different from your order upon arrivalWe will promptly return or exchange the item(s).We apologize for the inconvenience, but please contact us by e-mail within 7 days of product arrival with your "name", "product name", and the reason for return/exchange.We will bear the shipping costs incurred in the event of a return or exchange.

Products for which we cannot accept returns/exchanges

Products that have been delivered for more than 7 days

Products that have been used once by the customerProducts that have been used once by the customer - Products that have been damaged by the customer - Products that have been defaced or damaged by the customer

Request for return/exchange by customer's convenienceIf the product is not defective and the customer wishes to return it, please send it back to us within 7 days of receipt.The customer is responsible for shipping costs.

We also offer a 30-day return guarantee in the unlikely event that you experience skin problems after using the product.

In either case, we will contact you shortly with information on how to return the product and what to do.

 

Customer Support Hours

Monday through Friday, 11:00 a.m. to 6:00 p.m.

Closed: Saturdays, Sundays, national holidays, summer holidays, and year-end and New Year holidays (see website for details)

Contact usE-mail: madamahada@wspcorp.jp

Phone: 0120-806-044

Return address for exchanges and returns

Nissei Shinsaibashi West 10F, 4-12-12 Minami-Senba, Chuo-ku, Osaka-shi, Osaka 542-0081, JapanWSP madama-hada Corporation Customer Support

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